Contact Our Support Team
We’re committed to providing exceptional customer service to all our players across Canada. Whether you have questions about account verification, gaming rules, responsible gambling resources, or technical issues, our dedicated support team is available to assist you promptly and professionally.
Get in Touch With Us
You can reach our support specialists through multiple channels designed for your convenience. We maintain strict compliance with Canadian gaming regulations and privacy laws. All communications are handled confidentially and securely. Our team responds to inquiries within 24 hours during business days.
- Live online chat available during operating hours
- Email support: [email protected]
- Telephone: 1-877-543-8921
- Support hours: Monday to Sunday, 8 AM to 11 PM EST
- Account-related concerns require identity verification
- Dispute resolution follows CanLII guidelines
Before Contacting Support
To expedite your inquiry resolution, please gather relevant information including your account username, registration email, and detailed description of your issue. For payment-related questions, provide transaction dates and amounts. Players experiencing gambling concerns can access responsible gaming tools or contact the Gambling Therapy helpline.
- Review our FAQ section first
- Prepare account details and transaction information
- Document screenshots for technical issues
- Contact responsible gambling support if needed
Last updated: January 20, 2026